HOYTS Gift Cards and e-Gift Cards Terms and Conditions

These Terms and Conditions govern the use and operation of your HOYTS Gift Card and HOYTS E-Gift Card.

1. Agreeing to the Terms and Conditions

1.1 You agree to be bound by these Terms and Conditions by purchasing, activating, using or attempting to use your HOYTS Gift Card or making any transactional query.
1.2 By using a HOYTS Gift Card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your HOYTS Gift Card will not be used in any manner which is unlawful, misleading, deceptive or unfair.
1.3 If you are giving a HOYTS Gift Card to another person you must ensure that the recipient of the HOYTS Gift Card is aware of the Terms and Conditions that apply to the HOYTS Gift Card and the relevant expiry date.
1.4 HOYTS Corporation Pty Ltd reserves the right to amend all or part of these Terms and Conditions at any time.

2. Purchasing a HOYTS Gift Card

2.1 HOYTS Gift Cards can be purchased from any HOYTS cinema in New Zealand.
2.2 HOYTS Gift Cards purchased from any HOYTS cinema in New Zealand can be individually loaded with any value between $20 and $500.
2.3 HOYTS Gift Cards may also be purchased from any third party outlet approved by HOYTS, as amended from time to time.
2.4 HOYTS Gift Cards purchased from any third party outlet approved by HOYTS can be individually loaded with $30, $50 or $100.
2.5 The value which can be loaded on to each HOYTS Gift Card may change from time to time.
2.6 Once a HOYTS Gift Card has been purchased, it cannot be refunded.

3. Redeeming a HOYTS Gift Card

3.1 HOYTS Gift Cards can be redeemed at any HOYTS cinema in New Zealand at the Box Office or Candy Bar for tickets to any available movie session at any time as well as for items at the Candy Bar. Any value redeemed will be deducted from the available balance. HOYTS cinema locations may change from time to time, please refer to hoyts.co.nz for a full list of HOYTS cinema locations.
3.2 HOYTS Gift Cards can be redeemed at any Berkeley cinema located in New Zealand. Berkeley cinema locations may change from time to time, please refer to hoyts.co.nz for a full list of gift card redemption locations.
3.3 If your purchase/s exceeds the available balance on your HOYTS Gift Card, you must pay the excess using another method of payment.
3.4 HOYTS Gift Cards are valid for 12 months from the date of purchase. Our record of your expiry date is final. Once your HOYTS Gift Card has expired the HOYTS Gift Card cannot be re-activated and any unspent value cannot be used or redeemed by you.
3.5 Once a HOYTS Gift Card has been purchased and loaded with value or when the HOYTS Gift Card has reached a $0 balance, no further value can be added to it.
3.6 HOYTS Gift Cards cannot be redeemed for cash. No cash advances will be made at any time.
3.7 HOYTS Gift Cards cannot be redeemed for prepaid movie vouchers or HOYTS Gift Cards.
3.8 You do not need to use the entire available balance in one transaction. No change will be given, however, the remaining available balance may be applied to future purchases until the HOYTS Gift Card expires or the balance reaches $0.
3.9 Your PIN will be required to be entered on any redemption transaction.

4. Transaction Information

4.1 You can check the expiry date, available balance and transaction history of your HOYTS Gift Card by visiting hoyts.co.nz.
4.2 To find out information on your HOYTS Gift Card using the link above, you will be required to enter your HOYTS Gift Card number and PIN.
4.3 Your HOYTS Gift Card number and PIN are located on the back of your HOYTS Gift Card.

5. Lost or Stolen HOYTS Gift Cards

5.1 You should treat your HOYTS Gift Card like cash.
5.2 HOYTS Gift Cards cannot be replaced or refunded if lost, stolen or damaged.
5.3 We reserve the right to place a stop on your HOYTS Gift Card if:
(a) you report that your HOYTS Gift Card has been lost, stolen or damaged; or
(b) we believe (or reasonably suspect) that you have used (or will use) your HOYTS Gift Card contrary to these Terms and Conditions.
5.4 At our absolute discretion, we may change our policies and procedures on lost, stolen or damaged HOYTS Gift Cards. If we decide to do this, we will publish details on our website.

6 Errors and Complaints

6.16. If you wish to dispute an amount deducted from your HOYTS Gift Card, you must contact our Head Office or visit the Box Office at any HOYTS cinema in New Zealand. If an amount is not disputed within ninety (90) days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.
6.2 If you have a problem or complaint about your HOYTS Gift Card or these Terms and Conditions, please contact us by email at vouchersales@hoyts.co.nz

Adult Voucher

This voucher must be exchanged at the Box Office or Candy Bar or redeemed at HOYTS.co.nz or the HOYTS app for your ticket.

This voucher is redeemable for one (1) general admission ticket for one (1) adult:

• for any session (except Saturday and Sunday from 2pm onwards and public holidays) at HOYTS cinemas in New Zealand
• for any 3D and/or Xtremescreen movie session with an upgrade fee, which will be applied at time of redemption
• and is valid until the expiry date indicated and cannot be exchanged, extended, or replaced.

If redeemed at HOYTS.co.nz, both the voucher number and PIN are required to be entered. Booking fees will apply.

HOYTS must approve in writing any material which includes reference to ‘HOYTS’ or ‘HOYTS CineVoucher’.

This voucher cannot be:

• redeemed and/or upgraded for HOYTS LUX, D-BOX or special or group events
• redeemed on public holidays
• used to purchase 3D glasses. 3D glasses must be purchased separately at an additional cost
• used in conjunction with any other offer
• replaced or refunded if lost, stolen or damaged
• used to purchase any pre-paid movie vouchers, gift cards or HOYTS Rewards memberships
• exchanged for cash and change will not be given irrespective of cinema pricing
• used and/or sold by a person or company as an incentive for a third party to purchase other goods or services, or be incorporated into an offer by that person or company for a third party to purchase other goods or services, without the prior written consent of The HOYTS Corporation Pty Limited

For session times, locations and full terms and conditions visit HOYTS.co.nz.
Terms & conditions are subject to change at any time.

Child Voucher

This voucher must be exchanged at the Box Office or Candy Bar or redeemed at HOYTS.co.nz or the HOYTS app for your ticket.

This voucher is redeemable for one (1) general admission ticket for one (1) child (15 years and under):

• for any session (except Saturday and Sunday from 2pm onwards and public holidays) at HOYTS cinemas in New Zealand
• for any 3D and/or Xtremescreen movie session with an upgrade fee, which will be applied at time of redemption
• and is valid until the expiry date indicated and cannot be exchanged, extended, or replaced.

If redeemed at HOYTS.co.nz both the voucher number and PIN are required to be entered. Booking fees will apply.

HOYTS must approve in writing any material which includes reference to ‘HOYTS’ or ‘HOYTS CineVoucher’.

This voucher cannot be:

• redeemed and/or upgraded for HOYTS LUX, D-BOX or special or group events
• redeemed on public holidays
• used to purchase 3D glasses. 3D glasses must be purchased separately at an additional cost
• used in conjunction with any other offer
• replaced or refunded if lost, stolen or damaged
• used to purchase any pre-paid movie vouchers, gift cards or HOYTS Rewards memberships
• exchanged for cash and change will not be given irrespective of cinema pricing
• used and/or sold by a person or company as an incentive for a third party to purchase other goods or services, or be incorporated into an offer by that person or company for a third party to purchase other goods or services, without the prior written consent of The HOYTS Corporation Pty Limited

For session times, locations and full terms and conditions visit HOYTS.co.nz.
Terms & conditions are subject to change at any time.

LUX Voucher

This voucher must be exchanged at the Box Office or Candy Bar or redeemed at HOYTS.co.nz or the HOYTS app for your ticket. Persons under the age of 18 must be accompanied by a parent or legal guardian at all times within the HOYTS LUX areas.

This voucher is redeemable for one (1) HOYTS LUX admission ticket at HOYTS Cinemas in New Zealand:

• for any HOYTS LUX session (except Saturday and Sunday from 2pm and onwards)
• for any 3D HOYTS LUX session with an upgrade fee, which will be applied at time of redemption
• and is valid until the expiry date indicated and cannot be exchanged, extended or replaced after this date.

If redeemed at HOYTS.co.nz or the HOYTS app, both the voucher number and PIN are required to be entered. Booking fees will apply.

This voucher cannot be:

• redeemed and/or upgraded for D-BOX, special or group events
• redeemed at affiliated independent cinemas in New Zealand (see website for more details)
• redeemed on public holidays
• used to purchase 3D glasses, 3D glasses must be purchased separately at an additional cost
• used in conjunction with any other offers
• replaced or refunded if lost, stolen or damaged
• used to purchase any pre-paid movie vouchers, gift cards or HOYTS Rewards memberships
• exchanged for cash and change will not be given irrespective of cinema pricing
• used and/or sold by a person or company as an incentive for a third party to purchase other goods or services or be incorporated into an offer by that person or company for a third party to purchase other goods or services without the prior written consent of The HOYTS Corporation Pty Limited.

For session times, locations and full terms and conditions visit HOYTS.co.nz. Terms and conditions are subject to change at any time. 

Adult E-Voucher

This voucher must be exchanged at the Box Office or Candy Bar or redeemed at HOYTS.co.nz or the HOYTS app for your ticket.

This voucher is redeemable for one (1) general admission ticket for one (1) adult:

• for any session (except Saturday and Sunday from 2pm onwards and public holidays) at HOYTS Cinemas in New Zealand
• for any 3D and/or Xtremescreen movie session with an upgrade fee, which will be applied at time of redemption
• and is valid until the expiry date indicated and cannot be exchanged, extended, or replaced.

If redeemed at HOYTS.co.nz both the voucher number and PIN are required to be entered. Booking fees will apply.

HOYTS must approve in writing any material which includes reference to ‘HOYTS’ or ‘HOYTS CineVoucher’.

This voucher cannot be:

• redeemed and/or upgraded for HOYTS LUX, D-BOX or special or group events
• redeemed on public holidays
• redeemed at independent cinemas
• used to purchase 3D glasses. 3D glasses must be purchased separately at an additional cost
• used in conjunction with any other offer
• replaced or refunded if lost, stolen or damaged
• used to purchase any pre-paid movie vouchers, gift cards or HOYTS Rewards memberships
• exchanged for cash and change will not be given irrespective of cinema pricing
• used and/or sold by a person or company as an incentive for a third party to purchase other goods or services, or be incorporated into an offer by that person or company for a third party to purchase other goods or services, without the prior written consent of The HOYTS Corporation Pty Limited

For session times, locations and full terms and conditions visit HOYTS.co.nz.
Terms & conditions are subject to change at any time.

Child E-Voucher

This voucher must be exchanged at the Box Office or Candy Bar or redeemed at HOYTS.co.nz or the HOYTS app for your ticket.

This voucher is redeemable for one (1) general admission ticket for one (1) child (15 years and under):

• for any session (except Saturday and Sunday from 2pm onwards and public holidays) at HOYTS Cinemas in New Zealand
• for any 3D and/or Xtremescreen movie session with an upgrade fee, which will be applied at time of redemption
• and is valid until the expiry date indicated and cannot be exchanged, extended, or replaced.

If redeemed at HOYTS.co.nz both the voucher number and PIN are required to be entered. Booking fees will apply.

HOYTS must approve in writing any material which includes reference to ‘HOYTS’ or ‘HOYTS CineVoucher’.

This voucher cannot be:

• redeemed and/or upgraded for HOYTS LUX, D-BOX or special or group events
• redeemed on public holidays
• redeemed at independent cinemas
• used to purchase 3D glasses. 3D glasses must be purchased separately at an additional cost
• used in conjunction with any other offer
• replaced or refunded if lost, stolen or damaged
• used to purchase any pre-paid movie vouchers, gift cards or HOYTS Rewards memberships
• exchanged for cash and change will not be given irrespective of cinema pricing
• used and/or sold by a person or company as an incentive for a third party to purchase other goods or services, or be incorporated into an offer by that person or company for a third party to purchase other goods or services, without the prior written consent of The HOYTS Corporation Pty Limited

For session times, locations and full terms and conditions visit HOYTS.co.nz.
Terms & conditions are subject to change at any time.

LUX E-Voucher

This voucher must be exchanged at the Box Office or Candy Bar or redeemed at HOYTS.co.nz or the HOYTS app for your ticket. Persons under the age of 18 must be accompanied by a parent or legal guardian at all times within the HOYTS LUX areas.

This voucher is redeemable for one (1) HOYTS LUX admission ticket at HOYTS Cinemas in New Zealand:

• for any HOYTS LUX session (except Saturday and Sunday from 2pm and onwards)
• for any 3D HOYTS LUX session with an upgrade fee, which will be applied at time of redemption
• and is valid until the expiry date indicated and cannot be exchanged, extended or replaced after this date.

If redeemed at HOYTS.co.nz or the HOYTS app, both the voucher number and PIN are required to be entered. Booking fees will apply.

This voucher cannot be:

• redeemed and/or upgraded for D-BOX, special or group events
• redeemed at affiliated independent cinemas in New Zealand (see website for more details)
• redeemed on public holidays
• used to purchase 3D glasses, 3D glasses must be purchased separately at an additional cost
• used in conjunction with any other offers
• replaced or refunded if lost, stolen or damaged
• used to purchase any pre-paid movie vouchers, gift cards or HOYTS Rewards memberships
• exchanged for cash and change will not be given irrespective of cinema pricing
• used and/or sold by a person or company as an incentive for a third party to purchase other goods or services or be incorporated into an offer by that person or company for a third party to purchase other goods or services without the prior written consent of The HOYTS Corporation Pty Limited.

For session times, locations and full terms and conditions visit HOYTS.co.nz. Terms and conditions are subject to change at any time.